Refund policy

Refund Policy

Last updated: August 1, 2026

30-day money-back guarantee

We want you to actually try the product. If Spark Cubes aren't for you, email us at support@nuhale.com within 30 days of delivery and we'll refund your order. You do not need to ship an opened pouch back to us.

Please include your order number in the email. Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Damaged or incorrect items

If your order arrives damaged, incomplete or incorrect, email support@nuhale.com with your order number and a photo. We'll send a replacement or refund you — your choice, and at no cost to you.

Order cancellations

We usually hand orders to our fulfilment partner within 1–2 business days. If you need to cancel or change an order, email us as soon as possible and we'll do our best to catch it before it ships.

Lost or undelivered parcels

If tracking shows no movement for 10 business days, or your parcel is marked delivered but hasn't arrived, contact us and we will investigate with the carrier and make it right.

Subscriptions

If you order on a subscription, you can cancel at any time before the next renewal via the link in your order confirmation email or by emailing support@nuhale.com. Cancelling stops future charges; it does not automatically refund an order that has already shipped — but the 30-day guarantee above still applies.

European Union customers

If your order is shipped into the EU, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Our 30-day guarantee above is more generous and applies in addition to that statutory right.

Contact

Maier LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States · support@nuhale.com